Support

Help with HomeHero, Bookjournal and Racetipp

Write to us – we usually reply within two working days:

contact@markantsoftware.de

Please mention the app, your iPhone model and iOS version. Never send us passwords.

HomeHero

How do I invite someone to my household?

Give them your household’s invite code. They sign up in the app and choose “Join household”.

I don’t get reminders.

Check iOS Settings → Notifications → HomeHero to make sure notifications are allowed, and check that the chore has a reminder time.

How do I delete my account?

In the app under Profile → Delete account. What gets deleted is described in the privacy policy.

Bookjournal

Do I need an account?

No. Without an account, your library stays on your iPhone only. You only need an account to back it up and use it on several devices.

Barcode scanning doesn’t work.

Allow camera access under iOS Settings → Bookjournal → Camera. Hold your iPhone steady in good light. You can also type in the ISBN.

How do I back up my library?

In Settings you can export your library as a file and import it again later.

How do I delete my account?

In the app under Settings → Delete account. Your data is then removed from our server.

Racetipp

How do I join a group?

Ask for the group’s invite code and choose “Join group” in the app. Without a code you can join a public group there instead.

Until when can I predict?

Until the respective session starts – qualifying, sprint qualifying, sprint or race. After that your prediction is locked and visible to your group. Season predictions are possible until the season deadline.

How are points awarded?

The app explains the scoring in the menu under “Rules & scoring”. Your group’s admin decides which kinds of tips count.

A result or my points are wrong.

Results come from public data sources and are sometimes confirmed later or changed by penalties. Scoring then updates automatically. If an error remains, write to us with the race, session and group.

I don’t get reminders.

Check iOS Settings → Notifications → Racetipp to make sure notifications are allowed, and check which reminders are on in the app under Settings → Notifications.

How do I add the widget?

Touch and hold an empty area of your Home Screen, tap “Edit” → “Add Widget” and choose Racetipp. The widget shows the next race weekend with a countdown.

How do I delete my account?

In the app under Settings → Delete account. What gets deleted is described in the privacy policy.

Signing in

The sign-in link doesn’t arrive.

Check your spam folder and wait a few minutes. Otherwise request a new link; it is only valid for a short time.

I signed in with Apple and hid my email.

Then we only know an Apple relay address. If you have questions, please write from the address you use to sign in to the app.

Legal: Terms of use · HomeHero privacy · Bookjournal privacy · Racetipp privacy · Legal notice